Shipping policy

At Sorrenti Jewelry, we carefully manage every shipment to ensure your piece arrives quickly, safely, and in perfect condition — despite being handcrafted and shipped from Bali, Indonesia.

Shipping Origin

All orders are shipped directly from Bali, Indonesia, where our jewelry is handcrafted by skilled artisans.

Due to the island location and the nature of international logistics, we work exclusively with premium, tracked shipping services to guarantee reliability and speed.

Shipping Time

Estimated delivery time: 4–5 business days worldwide
Processing time: 1–3 business days before dispatch
Delivery times may vary due to customs clearance or unforeseen courier delays

While we do our best to meet these timelines, delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping is included in the product price.

For full transparency:

Express international shipping from Bali typically costs between €30–€50 per shipment
This cost is fully covered by Sorrenti Jewelry and is one of the factors reflected in our pricing

We choose not to compromise on shipping quality, ensuring that each piece arrives securely and efficiently.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country
These charges are not included in the product price and are the responsibility of the customer
Customs policies vary by country, and we recommend checking local regulations before ordering
Any customs duties, import taxes, or fees paid to local authorities are non-refundable.

Tracking & Delivery

All shipments are tracked
Tracking information will be provided once the order is dispatched
Responsibility for the order transfers to the customer once the package is handed over to the courier
Delivery times may vary due to customs processing in the destination country.