Terms of service

Welcome to Sorrenti Jewelry.
By accessing our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Sorrenti Jewelry offers handcrafted jewelry produced with care and attention to detail.
All products are intended for personal use only and may not be resold or used for commercial purposes without written consent.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Availability

All products are handcrafted, therefore slight variations in color, shape, or finish may occur.
Such variations are considered part of the uniqueness of the product and do not constitute defects.
Product availability is subject to change without notice.

3. Pricing & Payments

All prices are listed in the currency shown on the website and exclude customs duties, taxes, or import fees, unless otherwise stated.
Payments are processed securely through Shopify’s approved payment providers.
We reserve the right to refuse or cancel any order in case of pricing errors or suspected fraud.

4. Orders & Acceptance

An order is considered accepted once you receive a confirmation email.
We reserve the right to cancel or limit orders at our discretion, including but not limited to limited availability, errors in product information, or payment issues.

5. Shipping & Delivery

Delivery times are estimated and may vary depending on destination and customs procedures.
Sorrenti Jewelry is not responsible for delays caused by customs, couriers, or force majeure events.
Risk of loss passes to the customer once the order is handed over to the courier.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms & Conditions.

By placing an order, you acknowledge and accept the conditions stated in the Return & Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to:

logos
images
product designs
text and graphics

is the exclusive property of Sorrenti Jewelry and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

Sorrenti Jewelry shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the purchase price of the product in question.

9. Governing Law

These Terms & Conditions are governed and interpreted in accordance with:

European Union consumer protection principles for EU customers
Indonesian consumer protection principles for international and Indonesia-based operations

Any disputes shall be handled in accordance with applicable laws.